Refund policy

Returns

We are not responsible for the shipping costs of returning unwanted items. For your protection we would recommend the order is sent back on recorded / trackable service. Once the item has been received we will either process a full refund or send an alternative product you have requested.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and drink cannot be returned for hygiene reasons

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

To process a return please contact us via the 'contact us' page providing us with the following information;

Order Number:

Product to be Returned:

Reason for Returning:

Refund or Alternative Product to be Sent:

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@supplementmad.co.uk.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@supplementmad.co.uk and send your item to: Unit 8A, Whitworth Suite, Molyneux business park, Darley Dale, Derbyshire, DE4 2HJ


Shipping
To return your product, you should mail your product to: Unit 8A, Whitworth Suite, Molyneux business park, Darley Dale, Derbyshire, DE4 2HJ

You will be responsible for paying for your own shipping costs for returning your unwanted item. Shipping costs are non-refundable.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.